SERVICE CONCEPT
服务理念
提倡服务的全程化和全员化，将服务理念和服务意识贯彻到每一个员工的心中，通过专业化的售前服务，与客户一体的售中服务，帮助客户排除故障及解决问题的售后服务等全程服务体系，确保服务过程的完美质量，提高企业的竞争力。公司有专职的客户服务部，另五大职能部门配合客服部，其中包括信息部、订单部为不同的客户解决不同的问题；客户服务部还具备专业的知识库和专业技术人员，可及时回答客户的问题；
全力构造“直接反馈、同步响应、系统联动”的客户服务系统，各一线人员及时将客户的问题即时传输给公司相关部门，各部门同时启动支持解决程序，并在充分沟通的基础上，第一时间制定整体解决方案，以最快的速度解决问题。
目前，公司在全国的各省市自治区均配备了专业的售后服务人员，对所有产品在全国范围内提供售后联保服务，让各地用户放心地享受到后期服务，保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
SERVICE SYSTEM
服务系统
提倡服务的全程化和全员化，将服务理念和服务意识贯彻到每一个员工的心中，通过专业化的售前服务，与客户一体的售中服务，帮助客户排除故障及解决问题的售后服务等全程服务体系，确保服务过程的完美质量，提高企业的竞争力。公司有专职的客户服务部，另五大职能部门配合客服部，其中包括信息部、订单部为不同的客户解决不同的问题；客户服务部还具备专业的知识库和专业技术人员，可及时回答客户的问题；
全力构造“直接反馈、同步响应、系统联动”的客户服务系统，各一线人员及时将客户的问题即时传输给公司相关部门，各部门同时启动支持解决程序，并在充分沟通的基础上，第一时间制定整体解决方案，以最快的速度解决问题。
目前，公司在全国的各省市自治区均配备了专业的售后服务人员，对所有产品在全国范围内提供售后联保服务，让各地用户放心地享受到后期服务，保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
English
- 中文
- English
MAHAHA
BRAND STORY
LOGO Interpretation
Love and joy, the heart in my mother's arms represents love, the smiling face of haha represents happiness, care, and smile, and also represents the product quality and service tenet of my haha people.
Enterprise Introduction
Ma Ha Ha Group is a smart production enterprise focusing on cosmetics, brand name, daily chemical products research and development, automated production.
Corporate Purpose
Close to the psychological needs of consumers, to provide customers with technology and cost advantages of intelligent production services, and the brand side to work together to create a household brand.
BRAND STORY
品牌故事
LOGO Interpretation
Love and joy, the heart in my mother's arms represents love, the smiling face of haha represents happiness, care, and smile, and also represents the product quality and service tenet of my haha people.
A modern enterprise that is committed to the research and development, production and service of facial mask, wash care, medium and high-end skin care cosmetics.
Enterprise Introduction
Ma Ha Ha Group is a smart production enterprise focusing on cosmetics, brand name, daily chemical products research and development, automated production.
MAHAHA
BRAND STORY
Corporate Purpose
Close to the psychological needs of consumers, to provide customers with technology and cost advantages of intelligent production services, and the brand side to work together to create a household brand.
MAHAHA New product launch
Customize your exclusive beauty skin
MAHAHA
New product launch
Customize your exclusive beauty skin
PRODUCTION ADVANTAGES
Ma haha advocates: "Everyone is quality inspection, layers of checks, so that the product meets the high standard pass rate."
Imported filling equipment
The emulsification equipment imported from Germany, the reverse osmosis pure water device imported from Italy, the air compressor imported from Germany, the central air conditioning system in the United States and other equipment have the world's advanced production technology and strict testing system management science, specification, quality assurance, and sound system.
100,000 level purification workshop
Low temperature enclosed 100,000 GMPC production workshop, 7 cosmetics production lines fully enclosed production workshop equipped with air purification system and kill system filling equipment pneumatic device, non-contact operation.
International R&D team
Has a postdoctoral research and development team. Also obtained a number of formula research and development patents and utility model equipment invention patents.
7 production lines
A number of production lines to meet the different needs of the production is now a number of domestic and foreign brand companies processing
Imported filling equipment
Emulsifying equipment imported from Germany, reverse osmosis pure water device imported from Italy,Germany imported air compressor, the United States central air conditioning system and other equipment;With the world's advanced production technology and strict testing system,Management science, standard, quality assurance, sound system.
International R&D team
With a postdoctoral research and development team,
Also obtained a number of formula research and development patents and utility model equipment invention patents.
PRODUCTION ADVANTAGES
Ma haha advocates: "Everyone is quality inspection, layers of checks, so that the product meets the high standard pass rate."
100,000 level purification workshop
Low temperature enclosed 100,000 GMPC production workshop, 7 cosmetics production lines.Fully enclosed production workshop equipped with air purification system and kill system,Filling equipment with pneumatic device, no contact operation.
7 production lines
Multiple production lines to meet different demand for production,
Now for domestic and foreign brand companies processing.
TECHNOLOGICAL ADVANTAGE
Lvy Bella International Laboratory, USA
Lvy Bella International Laboratory, USA
Jointly with lvyBella International Laboratory in the United States, we are committed to the research and development of formulas and creating international first-class brand quality.
Authorized to establish an industry university research cooperation unit for the School of Life Sciences at Nankai University and Tianjin Medical University.
Advisors and Mentors
There are 3 advisers and 1 mentor
In cooperation with universities, it brings together research and development institutions in the fields of medicine, dermatology, biotechnology and so on. The R & D team has rich practical experience and formula reserve to meet the needs of various grades of formula.
International and domestic famous skin care research institutions long-term technical cooperation
International and domestic famous skin care research institutions long-term technical cooperation
The raw material suppliers of the R&D formula of many cosmetics brands such as Estee Lauder and La Mer have made the cosmetics development and research field at a higher level, and strive to make the R&D strength in the forefront of the domestic cosmetics industry.
TECHNOLOGICAL ADVANTAGE
Lvy Bella International Laboratory, USA
Jointly with lvyBella International Laboratory in the United States, we are committed to the research and development of formulas and creating international first-class brand quality.
Authorized to establish an industry university research cooperation unit for the School of Life Sciences at Nankai University and Tianjin Medical University.
Advisors and Mentors
In cooperation with colleges and universities, the R&D team of multinational research and development institutions in the fields of medicine, dermatology, biotechnology and other fields has rich practical experience and formula reserves to adapt to the needs of various grades of formula.
International and domestic famous skin care research institutions long-term technical cooperation
The raw material suppliers of the R&D formula of many cosmetics brands such as Estee Lauder and La Mer have made the cosmetics development and research field at a higher level, and strive to make the R&D strength in the forefront of the domestic cosmetics industry.
探索更多技巧与小妙招
满足肌肤需求
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MAHAHA
Explore more techniques and tricks
MAHAHA
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Company address: Tianjin Xiqing Xuexue Industrial Zone Xuexue West Road No. 1
(Room 302, Building A, D14, Eastern District)
Contact number: 13163159398
Email: zhangjin_mlzy@126.com
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Product center
Tel：13163159398 张进
Mail：zhangjin_mlzy@126.com
Address：No. 1 Xuefu West Road, Xiqing Xuefu Industrial Zone, Tianjin (No. 302, Building A, D14, Eastern District)
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